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Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at


If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.🤗 Please note the auto chat feature on our website is not monitored between the hours of 6pm to 7am EST. 

Due to our Terms of service policy being so detailed, please visit the link provided or at the bottom of every page: Terms of Service 


Lady Bits Soaps is located in Mint Hill, North Carolina. That is a small town (quickly growing though) outside Charlotte.

We are nearby to :

Matthews, N.C

Albemarle, N.C

Raleigh, N.C (Go Heels!)

Asheville, N.C

Within a few hours drive to:

Columbia, S.C

Rock Hill, S.C

Myrtle Beach, S.C

Greenville, N.C

A very long distance from:

Los Angeles, CA 😂 get the picture!

Lady Bits SOaps

5900 Barr Dr. Charlotte, NC 28212 


You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund. You can see our return policy here: Return Policy 


💰We accept all forms of payment listed on our checkout. Mastercard, Visa, American Express, Apple Pay, Google Pay, Shop Pay, Amazon Pay, are a few listed. Please note that if you are paying by a credit card you will check out through Shop Pay. Also, Shop Pay is reducing your carbon footprint automatically when you choose them as your payment servicer.


Your checkout information is 💯secure as we use a third party secure site. You can see our badges throughout the site where we have passed all secure tests. 


None of the bad stuff! Your typical store-bought soaps and body wash contains the following unnecessary ingredients that you should not be using on your skin on a daily basis:

  • Sodium Lauryl or Sodium Laureth Sulfates (SLS)
  • Triclosan (unnecessary anti-bacterial agent)
  • Tetrasodium EDTA (chemical lather booster)
  • Phthlatates (chemical fragrances)
  • Parabens (chemical preservatives)
  • Tallowate (animal fat!)
  • Palm Oil (terrible for the environment)

None of these are necessary in soap, and does more harm than good to your skin and the environment. We have a sister store that is all about sustainability and we extend that idea here too. 

Please see our full ingredient list here:Our Ingredients 


It is our commitment to have satisfied and happy customers, so please do not hesitate to reach out to us for any reason. We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels. If you are exchanging, we will ship the new item to you as soon as we receive confirmation of shipping label. We will give you a store credit in the amount equal to shipping for your return if you choose not to get a replacement.

**Please note that we can not accept returns on any opened soaps or skincare products. However, please do still contact us so that we may try to fix the situation for you. We want happy lady bits, not angry bits!


We understand that sometimes items are not as we expected and ask that you please allow us time to address the issue before leaving a negative review. Small businesses like ours appreciate you and need your honest reviews, but also need allowed time to address issues with the shipping company. Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.


 Yes! 💯%

Your information is 💯secure as we use a third party secure site. You can see our badges throughout the site where we have passed all secure tests.

We take spam very seriously and we have secure, trusted companies monitoring our site and email.  


Our shipping is done via our warehouse and follows the policy listed below.

All orders take 1 business day to process and take 7 business days from date of purchase to date of arrival. (But most ship out same day or next)

Please note: By business days we mean, Saturdays and Sundays are not included or counted .

For our soaps and organic lotions We ship using USPS based on weight of package calculated at time of shipping. These rates are controlled by USPS not us. Our soaps are handmade and sometimes may be in the middle of production but we will notify you by email if this happens. Our skincare is also made to order, therefore takes an additional 2-3 days for it to be formulated. The wait time will be worth it though!

**Covid and weather have impacted delivery times therefore they may be longer than expected.

Please, if you have any issues with a delivery do not hesitate to contact us at : or use the live chat on our website to contact an operator 

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Lady Bits Soaps